TERMS & CONDITIONS

Hidden Heritage Tours (“the Company”) accepts your (“the Customer”) booking under the following terms and conditions.

GENERAL

These terms and conditions, together with any other written information provided through the booking process, shall form the basis of your contract with Hidden Heritage Tours (‘us’, ‘we’ or the ‘Company’) in respect of the relevant tour to be provided by the Company. Please read these terms and conditions carefully and contact us if you have any queries.

Within these conditions, ‘you’ and ‘your’ means all persons named on the booking. By making a booking, the ‘lead participant’ specified in the booking will be deemed to have accepted these conditions on behalf of all participants named within the booking.

We endeavour to ensure that the information and prices in our brochures and on our website are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You should check the current price and all other details relating to the arrangements that you wish to book before your booking request is made. All tours are sold subject to availability.

BOOKING PROCESS

Bookings can be made via our website (www.hiddenheritagetours.co.uk) or by telephone (++44(0)7857 974178).

Your booking is not confirmed until we have issued your booking confirmation. At that point a binding contract will be entered into between us. Unless otherwise agreed, a booking confirmation will only be issued once we have received full payment from you. We cannot be held responsible if any tour in which you are interested becomes fully booked or otherwise unavailable prior to full payment being received from you.

PRICING

Our prices cover the cost of the tour and, if booked, bicycle hire.  Food and drink are not included but you are welcome to bring your own or purchase these from local outlets on the tour route.  Our tours pass many visitor attractions.  Our Guides will give information on these where appropriate but unless otherwise stated, entry to these, and tours within them, is not included.  Some optional extras are available on certain tours and the prices for these are indicated within the appropriate tour description.

CANCELLATION POLICY

FORCE MAJEURE

Unless expressly stated otherwise in these terms and conditions, we will not have any liability to you if we are prevented from fulfilling our contractual obligations to you as a result of any event which is outwith our control (and/or outwith the control of the supplier or provider of the service in question). Such events may include (but are not limited to) war or threat of war; terrorist activity or the threat of terrorist activity; civil commotion or riot; any action taken by a governmental or public authority; industrial disputes; collapse of buildings, fire, explosion or accident; traffic or road conditions or road closures; technical or mechanical breakdown; adverse weather conditions; natural disasters and all similar events or circumstances.

DEPARTURE AND RETURN TIMES

Walking tours – please arrive 10 minutes before the start time of your tour.

Cycling tours – to ensure all bikes and equipment are properly checked and adjusted to suit you body size, we need some extra time before the tour gets underway.  Therefore:

  • if you are hiring a Nextbike – please arrive 30 minutes before the start time of your tour.
  • if you are bringing your own bike – please arrive 15 minutes before the start time of your tour.

This is to ensure we leave on time and that all attractions on our route can be visited as planned.

If a customer is not at the departure point by the advertised departure time, we reserve the right to depart and no refund will be given.

Hidden Heritage Tours always aim to return by the advertised time.  However, should circumstances outwith our control mean that we return late, we cannot be held responsible for customers’ post tour travel, entertainment or other commitments.

REFUSAL OF TRAVEL

Hidden Heritage Tours reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other participants. The Company also reserves the right to refuse travel to any person who is experiencing medical symptoms likely to cause ill health to others. It is therefore vital that you ensure that you are fit to travel on the departure date.

In either of the cases mentioned above, full cancellation charges shall be applied by the Company and the Company shall have no further liability to that participant or to any person travelling with them.

DISABILITIES AND MEDICAL PROBLEMS

We will try to accommodate disabilities and medical problems where we can but please be aware that many of our tours, especially our cycling tours, may not be suitable. If you or any member of your party has any disability or medical problem which may affect their ability to undertake the tour then please telephone our office on ++44(0)7857 974178 and provide us with full details so we can advise you as to the suitability of the tour. If we are not informed of any disabilities or medical problems in this way then we cannot be held responsible for any cost or inconvenience incurred if we are unable to accommodate you or any member of your party.

If, acting reasonably, we are unable to accommodate the needs of the person(s) concerned then we will not confirm your booking or (if you did not give us details of the disability or medical problem at the time of making the booking request) we shall be entitled to cancel your booking and to levy the relevant cancellation charges.

CHILDREN

We regret that we are unable to take children under the age of 16 on our tours.

COMPLAINTS

We actively welcome your feedback.  In the event that you have any complaint during the course of your tour then please bring this to the attention of your tour guide as soon as possible, and we will endeavour to resolve the matter to your satisfaction.

If your complaint is not resolved locally and you wish to complain further then please contact us at info@hiddenheritagetours.co.uk providing all relevant information necessary to enable us to consider your complaint. We would request that any complaints be raised with us within 28 days of the end of your tour, as otherwise our ability to investigate the complaint properly may be affected.

INSURANCE

The Company strongly recommends that participants arrange suitable travel, medical and cancellation insurance.

DATA PROTECTION

In order to process your booking and to ensure that your travel arrangements run smoothly, we will need to use the personal information which you provide to us (such as your name, address, contact details, any special requirements etc). We may also use the information provided to keep in touch with you and to advise you of the Company’s products and services (including special offers) from time to time. In addition, we may be required to pass this information on to third parties (such as operators providing “optional tours” or other suppliers relevant to your booking). We will not, however, pass your information on to anyone who is not involved in providing (or arranging the provision of) any product or service related to your booking.

Where you provide us with personal details such as those mentioned above, we are entitled to assume that you do not object to us using or disclosing your information for the purposes mentioned above, unless you advise us otherwise in writing. You are entitled to see a copy of your information which is held by us – please contact us at info@hiddenheritagetours.co.uk if you would like to see this.

ENFORCEABILITY OF TERMS

If any provision of these terms and conditions is found to be illegal or unenforceable, that shall not affect the validity and enforceability of the remainder of these terms and conditions.

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with Scots law and any matter or claim arising from them shall be dealt with only by the Scottish courts (save that you may choose the law and the courts of England, Wales, Northern Ireland or Eire if you live in any of those places and wish to do so).